Shipping policy
Shipping Policy
Thank you for shopping with SilkiSense. We are committed to ensuring your order reaches you safely and as quickly as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Delivery Times
We proudly ship to customers worldwide.
Estimated delivery times typically range from 7–20 business days, depending on your destination country and the courier service.
Please note that delivery times are estimates and may vary due to customs processing, courier delays, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information (where available), allowing you to monitor the progress of your parcel.
Contact Number Requirement
To help ensure successful delivery, customers must provide a valid contact number, including their country code, when placing an order.
Our courier partners may use your contact number to:
●Notify you when your parcel is out for delivery.
●Contact you if they need assistance locating your delivery address.
●Arrange delivery if necessary.
●Providing an incorrect or unreachable contact number may result in delivery delays or your parcel being returned to the courier.
SilkiSense cannot be held responsible for delayed or unsuccessful deliveries caused by incorrect contact information provided at checkout.
Shipping Address
Please ensure that your shipping address, email address, and contact number are accurate before placing your order.
SilkiSense is not responsible for parcels delayed, lost, or returned due to incorrect or incomplete information provided by the customer.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Delivery Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including customs inspections or courier disruptions.
We appreciate your patience and understanding should this happen.
Need Help?
If you have any questions regarding your order or delivery, please contact us using the contact information provided on our Contact Us page. Our team will be happy to assist you.